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NetApp Knowledge Base

How to troubleshoot "Error 1007 - Could not communicate with the controller in bay A (or B) to complete this request"

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421
Visibility:
Public
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0
Category:
e-series-santricity-management-software
Specialty:
esg
Last Updated:

Applies to

  • E-Series Controller Firmware 8.x
  • E-Series Controller Firmware 7.x

Description

  • When attempting to communicate with the controllers via SMcli command, or using the Script Editor Window in SANtricity, the following error is observed:

Error 1007 - Could not communicate with the controller in bay A to complete this request.

  • Possible causes can be but are not limited to:
    • network or connection problems (max TCP out sessions, etc.)
    • controller problems (hung state, etc.)
    • no power to the host or storage array
  • Proceed below with the recommended steps to attempt to alleviate the issue.

 

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