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NetApp Knowledge Base

E-Series why can I not create a case or view in Active IQ

Views:
308
Visibility:
Public
Votes:
2
Category:
e-series-disk-shelves
Specialty:
esg
Last Updated:

Applies to

E-Series

StorageGrid

E-X5724A

E2812

SG5712

Description

  • Your system serial number is not visible on Active IQ although it is sending autosupport successfully 
  • You are unable to raise a case against the serial number
  • You recently had a chassis replacement

 

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