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E-Series storage array is unresponsive to out-of-band (Ethernet) SANtricity Management Access

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Applies to

  • E-Series Controller Platform: All
  • E-Series Controller Firmware: All
  • SANtricity Management Software Version: All

Issue

  • Storage array is unresponsive to out-of-band (Ethernet) SANtricity management access but is optimal and still serving data.
  • Management ports may still respond to ping but will no longer allow telnet access.
  • Customer network has been ruled out as the problem and only the out-of-band (Ethernet) management access to the storage array is unresponsive.

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