E-Series reports The IOM update service recently encountered a failure

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Visibility:: Public

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Category:: e-series-systems

Specialty:: esg

Last Updated:

Applies to

E28xx E-Series hardware platform
SAS3 drive shelf DE212C
SANtricity 11.50.2P1

Issue

Array sends the following alert:

The IOM update service recently encountered a failure. Check the IOM update logs for more information.

The following entries are found in the web-server-trace-log.

2020-06-06 09:57:49,754 INFO [IomUpdateManager-1-233] trace [IomUpdateManager.java:520] [requestId=0, deviceId=N/A] Tray 721945500115/0E500A098008479B900000000000000000000000: downloading IOM firmware 0240 / /iom/esm/Otter0240.esm

2020-06-06 09:57:50,044 WARN [IomUpdateManager-1-233] trace [IomUpdateManager.java:530] [requestId=0, deviceId=N/A] Tray 721945500115/0E500A098008479B900000000000000000000000: Error downloading IOM firmware 0240: The operation cannot complete because a download is already in progress. Please wait for the download to complete and, if necessary, retry the operation

Controllers cannot be restarted using SAM.

Error The operation cannot complete because a download is already in progress. Please wait for the download to complete and, if necessary, retry the operation (API 77)