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E-Series pending configuration alert on controllers during upgrade and controller lockdown

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39
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • SANticity OS: 08.25.20.30
  • E5501

Issue

When performing the CFW update of the controllers, one of the controller failed with:
 
MEL Event - "6107 - This controller's alternate is non-functional and is being held in reset".
 
While looking at the configuration:

Controller in Tray 0, Slot A
       Status:                       Online                          
                                                  
         Current configuration
       
            Firmware version:          08.20.19.30                     
            Appware version:           08.20.19.30                    
            Bootware version:          08.20.19.30                     
            NVSRAM version:            N5501-820833-113                
         Pending configuration                                         
            Firmware version:          08.25.20.30                     
            Appware version:           08.25.20.30 
                    
            Bootware version:          08.25.20.30                     
            NVSRAM version:            N5501-825833-112   
            Transferred on:            Wed Aug 19 20:19:16 EDT 2020
   
            
     Controller in Tray 0, Slot B
           Status:                       Online                          
   
         Current configuration                                         
            Firmware version:          08.20.19.30                     
            Appware version:           08.20.19.30                     
            Bootware version:          08.20.19.30                     
            NVSRAM version:            N5501-820833-113                
       Pending configuration                                         
            Firmware version:          08.25.20.30         
               Appware version:        08.25.20.30                     
               Bootware version:       08.25.20.30   
                  
               NVSRAM version:         N5501-825833-112                
               Transferred on:         Wed Aug 19 20:19:16 EDT 2020

  • We see pending configuration on both the controllers.

 

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