E-Series pending configuration alert on controllers during upgrade and controller lockdown

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Views:: 466

Visibility:: Public

Votes:: 0

Category:: e-series-systems

Specialty:: esg

Last Updated:

Applies to

SANticity OS: 08.25.20.30
E5501

Issue

When performing the CFW update of the controllers, one of the controller failed with:

MEL Event - "6107 - This controller's alternate is non-functional and is being held in reset".

While looking at the configuration:

Controller in Tray 0, Slot A Status: Online Current configuration Firmware version: 08.20.19.30 Appware version: 08.20.19.30 Bootware version: 08.20.19.30 NVSRAM version: N5501-820833-113 Pending configuration Firmware version: 08.25.20.30 Appware version: 08.25.20.30 Bootware version: 08.25.20.30 NVSRAM version: N5501-825833-112 Transferred on: Wed Aug 19 20:19:16 EDT 2020 Controller in Tray 0, Slot B Status: Online Current configuration Firmware version: 08.20.19.30 Appware version: 08.20.19.30 Bootware version: 08.20.19.30 NVSRAM version: N5501-820833-113 Pending configuration Firmware version: 08.25.20.30 Appware version: 08.25.20.30 Bootware version: 08.25.20.30 NVSRAM version: N5501-825833-112 Transferred on: Wed Aug 19 20:19:16 EDT 2020

We see pending configuration on both the controllers.