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E-Series SMTP AutoSupport fail as the server is not reachable

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Applies to

  • E-Series
  • AutoSupport delivery type is SMTP

Issue

  • AutoSupport is not delivered via SMTP. The ASUP-TRANSMISSION-LOG file in support bundle reports the following:

Message:AutoSupport message dispatch failed as the server is not reachable.

  • AUTOSUPPORT-HISTORY file collected in E-Series support bundle shows the status of delivery as Transmission-failed:

Example:

d75b9641-cf63-4be8-aa7a-83cc3651d45c.PNG

 

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