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E-Series Nominal temperature exceeded - AutoSupport Message

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e-series-systems
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Applies to

NetApp E-Series

Event Summary

  • An AutoSupport messages is generated with title:

E-Series Notification from NetApp_E2700 (Nominal temperature exceeded) CRITICAL

  • An associated case is generated with symptom:

EHWENC:E-Series Notification from NetApp_E2700 (Nominal temperature exceeded) CRITICAL

Validate

  1. Login to SANtricity Storage Manager or SANtricity System Manager
  2. Confirm SANtricity reports one of more of the following error messages in the Recovery GURU:

Failure Entry 1: NOMINAL_TEMP_EXCEEDED-Recovery Failure Type Code: 7 

Storage array: NetApp_E2700

Component reporting problem: Thermal sensor

Status: Nominal temperature exceeded

Location: Drive Tray 3 Power-fan canister (Right)

Component requiring service: Temperature sensor Tray: Drive tray 3

Resolution

  1. Check data center temperatures are within hardware specifications
  2. Check the ambient temperatures near the front and rear of the chassis are within specifications
  3. Contact NetApp Technical Support for additional support

 

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