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E-Series Drive failed initialization/reconstruction failure - AutoSupport Message

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e-series-systems
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Applies to

NetApp E-Series

Event Summary

SANtricity reports a failed initialization/reconstruction failure event. This results in a failed drive in most cases.

Validate

  1. Login to SANtricity Storage Manager or SANtricity System Manager
  2. Confirm SANtricity reports one of more of the following error messages in the Recovery GURU:
    • FAILED_DRIVE-Recovery Failure Type Code: 23 Failed Drive
    • FAILED_DRIVE-Recovery Failure Type Code: 23 Failed Physical Disk - Unassigned or Standby Hot Spare
    • DISK_POOL_DRIVE_FAILURE-Recovery Failure Type Code: 443 Failed Disk Pool Drive
  3. Confirm from the Hardware tab that the drive shows as failed

Resolution

  • Contact NetApp Technical Support as this will require a drive replacement
  • If AutoSupport is enabled, this event should have already created a technical support case

Additional Information

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