E-Series Drive failed no response at start of day - AutoSupport Message
Applies to
NetApp E-Series
Event Summary
After a controller reboot (which initiates the Start of Day (SOD) process), a drive reports being unresponsive. This means that the drive is not responding to commands.
Validate
- Login to SANtricity Storage Manager or SANtricity System Manager
- Verify from the Hardware page if the disk shows as failed or unknown
Resolution
- Contact NetApp Technical Support as this will require a drive replacement
- If AutoSupport is enabled, this event should have already created a technical support case
Additional Information
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