NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.

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E-Series Array Not Sending AutoSupport displaying "ASUP Upload Host InetSocketAddress is unresolved"

E-Series Array Not Sending AutoSupport displaying "ASUP Upload Host InetSocketAddress is unresolved"

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Visibility:: Public

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Category:: e-series-systems

Specialty:: esg

Last Updated:

Applies to

NetApp SANtricity OS 11.30 or later
AutoSupport configured with http/https delivery method

Issue

Receive the following alert during AutoSupport test (Support > Support Center > AutoSupport > Configure AutoSupport Delivery Method > Test Configuration):

java.net.UnknownHostException: mysupport.netapp.com

The following exception is logged in the management software log web-server-trace-log-A.txt or web-server-trace-log-B.txt in Support Data:

ASUP Upload Host InetSocketAddress is unresolved.