NetApp adopts Microsoft’s Business-to-Customer (B2C) Identity Management

Effective December 3 - NetApp adopts Microsoft’s Business-to-Customer (B2C) identity management to simplify and provide secure access to NetApp resources. For accounts that did not pre-register (prior to Dec 3) access to your NetApp data may take up to 1 hour as your legacy NSS ID is synchronized to the new B2C identity. To learn more, Read the FAQ and Watch the video. Need assistance? Complete this form and select “Registration Issue” as the Feedback Category.

E-Series Array Not Sending AutoSupport displaying "ASUP Upload Host InetSocketAddress is unresolved"

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Views:: 267

Visibility:: Public

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Category:: e-series-systems

Specialty:: esg

Last Updated:

Applies to

NetApp SANtricity OS 11.30 or later
AutoSupport configured with http/https delivery method

Issue

Receive the following alert during AutoSupport test (Support > Support Center > AutoSupport > Configure AutoSupport Delivery Method > Test Configuration):

java.net.UnknownHostException: mysupport.netapp.com

The following exception is logged in the management software log web-server-trace-log-A.txt or web-server-trace-log-B.txt in Support Data:

ASUP Upload Host InetSocketAddress is unresolved.