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ASUP send alert emails without seeing any recent errors

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100
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • E2824
  • SANtricity OS 11.70R3
  • ASUP(AutoSupport)

Issue

A few alert mails from ASUP, but check from GUI and support bundle, could not find any recent errors

Example 1 of notification mail:

Dear Support Partner:
 
Below is an AutoSupport note that would normally be sent to a NetApp
Technical Support Engineer or a NetApp Customer as a troubleshooting
Guideline in response to an AutoSupport received by NetApp.
 
NetApp has received an AutoSupport from the following system:
 
SYSTEM DETAILS:
================
SITE NAME:    xxxx
HOSTNAME:    UNNAMED
SERIAL NUMBER:    952000000000
PRIORITY:    P3
 
SYMPTOM:    EPSUFL:E-Series Notification from Unnamed (Power supply failed) CRITICAL
MODEL:    E2824
SW VERSION:    11.70R3 CFW: 08.70.00.03
 
Please review and follow up with your customer.
 
This AutoSupport message indicates there has been problem with your system. Further details can be found in the SANtricity Recovery Guru. A case is being opened to help address the issue
.

Example 2 of notification mail:

Dear Support Partner:

Below is an AutoSupport note that would normally be sent to a NetApp
Technical Support Engineer or a NetApp Customer as a troubleshooting
Guideline in response to an AutoSupport received by NetApp.
 
NetApp has received an AutoSupport from the following system:
 
SYSTEM DETAILS:
================
SITE NAME:    xxxx
HOSTNAME:    UNNAMED
SERIAL NUMBER:    952000000000
PRIORITY:    P2
 
SYMPTOM:    ESDIAG:E-Series Notification from Unnamed (Controller redundancy lost) CRITICAL
MODEL:    E2824
SW VERSION:    11.70R3 CFW: 08.70.00.03
 
Please review and follow up with your customer.
 
This AutoSupport message indicates there has been problem with your system. Further details can be found in the SANtricity Recovery Guru. A case is being opened to help address the issue.

Check from EMS log , these error message were few months ago.

Date/Time: 8/17/21, 6:03:44 AM
Sequence number: 1190
Event type: 283B
Event category: Internal
Priority: Critical
Event needs attention: true
Event send alert: true
Event visibility: true
Description: Power supply failed
Event specific codes: 0/0/0
Component type: Power Supply
Component location: Shelf 1, Power-fan canister 2, Bay 1
Logged by: Controller in bay A

 
Date/Time: 7/19/21, 10:32:15 PM
Sequence number: 211
Event type: 2829
Event category: Internal
Priority: Critical
Event needs attention: true
Event send alert: true
Event visibility: true
Description: Controller redundancy lost
Event specific codes: 0/0/0
Component type: Controller
Component location: Shelf 99, Bay B
Logged by: Controller in bay B

 

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