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NetApp Virtual Storage Console, VASA Provider and Storage Replication Adapter: Manually collecting logs

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virtual-storage-console-for-vmware-vsphere
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Applies to

  • Virtual Storage Console (VMware)
  • Virtual Storage Console (VSC) 4.x Host Client
  • Virtual Storage Console (VSC) 5.x Web Client
  • Virtual Storage Console (VSC) 6.x Web Client 
  • Virtual Storage Console (VSC) 7.x Web Client 
  • VASA Provider (VP) 7.x
  • Storage Replication Adapter (SRA) 7.x

Description

This  article describes how to manually collect Virtual Storage Console (VSC), Storage Replication Adapter (SRA), and / or VASA Provider (VP) logs when the plugin interface is unavailable.  Manually collecting logs may be necessary in the following scenarios:

  • You are unable to enable either the VASA Provider or SRA extensions via Virtual Storage Console > Configuration > Manage Extensions.  Note that if neither the VASA Provider or SRA extension is enabled then 1) the VSC log bundle will not include VP and SRA logs and 2) the NetApp VSC, VASA Provider, and SRA virtual appliance for ONTAP Control Panel may not be available.
  • You are unable to access the Virtual Storage Console GUI via the vSphere WebClient

For the procedure on how to collect a VSC log bundle via traditional methods (i.e. the vSphere WebClient),  see KB  How to gather logs for the Virtual Storage Console (VSC) plugin 4.x - 5.x/6.x/7.x for the 5.x/6.x/7.x Web client and the 4.x vSphere client. If either the SRA or VP extension is enabled, then the VSC log bundle collection will also have the SRA / VP logs.