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What are the appropriate log files to collect for OSSV troubleshooting?

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open-systems-snapvault-ossv
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dp
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Applies to

  • Data ONTAP 7 and earlier 
  • Open Systems SnapVault

Answer

When opening a case with technical support, a common set of files and output is required.

OSSV troubleshooting data can be obtained either manually or using OSSVINFO.

Obtaining data manually

The following commands need to be executed prior to opening a case (place all the data in the new case before submitting the case):

  • options snapvault (controller only)
 
  • snapvault status
 
  • snapvault status -l
 
  • snapvault status -c
  • snapvault snap sched (controller only)
 
  • priv set advanced ; snap status (controller only)
 
  • qtree status (controller only)
 
  • snap list (controller only)
 
  • snap list -q (controller only)
 
  • version (controller only)
 
  • license (controller only)

Secondary system logs

Obtain all the relevant log files from the OSSV secondary systems:

  • /etc/log/snapmirror
  • /etc/messages

Primary system logs and data

Obtain all the relevant log files and system information from the OSSV primary systems:

  • $INSTALL_DIR\etc\snapvault or $INSTALL_DIR/etc/snapvault
  • Collect the output from $INSTALL_DIR\bin\svinstallcheck.exe or $INSTALL_DIR/bin/svinstallcheck
  • Properties of the file system/drive being backed up
  • Properties of the file system/drive containing the OSSV agent installation
  • On Windows: From My Computer, right-click the drive icon and select Properties > General
  • On UNIX: df -k
 
  • Output from /etc/{V}fstab
 
  • Error messages seen on console, if any. 

Obtaining data using OSSVINFO

The executable OSSVINFO.exe or OSSVINFO.sh is included with OSSV 2.6.  For earlier versions, it can be obtained by contacting NetApp Technical Support. This executable will automatically execute commands and obtain appropriate log files.

  • OSSVINFO.exe is supported in Windows 2000, Windows 2003
 
  • OSSVINFO.sh is supported on Solaris, Linux, IRIX, HP-UX, and AIX systems that have the OSSV agent installed 

OSSVINFO syntax, as follows:

  • Windows: Run the following from a command shell.

OSSVINFO.exe [-s filer [-l user:password]] ossvinfo

  • UNIX: Run the following from a command prompt.

OSSVINFO.sh [-s filer [-l user:password]] ossvinfo 

If using the syntax as specified above, the output is saved to a directory called ossvinfo with the filename outfile.txt

Note: When reporting issues seen in Data ONTAP and AutoSupports are not available, use the -s option to collect information specific to Data ONTAP. OSSVINFO uses RSH to collect the filer's information, so the data should be collected manually if RSH is not enabled or otherwise not available. SSH is not supported by OSSVINFO. 

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Additional Information

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