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ONTAP Select node boot error Waiting for requisite number of Mailboxes. Press Ctrl-C

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Category:
ontap-select
Specialty:
cloud
Last Updated:

Applies to

  • ONTAP Select
  • ONTAP Select 9.3 in 2 node HA configuration
  • ONTAPdeploy 2.7

Issue

One or both ONTAP Select cluster nodes are down and inaccessible.

When you open the vCenter console for each Select Node VM, one or both show a boot loader message Waiting for requisite number of Mailboxes. Press Ctrl-C.

Open your browser and attempt to login to the WebUI of the ONTAPdeploy VM. You receive the following error:page cannot be found" or "502 Bad Gateway.

Using Putty, login to the ONTAPdeploy VM using SSH. You receive the following error:

NetApp ONTAP Select Deploy Utility.
Copyright (C) 2018 NetApp Inc.
All rights reserved.

Deploy API service is currently not available. (Press Ctrl-C to continue to the shell)

 Press Ctrl-C and run the following command : mediator show.

(ONTAPdeploy) mediator show
|utils.py|78|str2dict| Exception while converting string to dict.Input string: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx</center>
</body>
</html>

, Error:
|utils.py|111|get_error_string| ApiException body: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx</center>
</body>
</html>

Deploy API service unavailable. Try again later.

 

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