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High user latency seen but ONTAP latency low for Data ONTAP 8 7-mode

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Category:
data-ontap-7
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7dot
Last Updated:

Applies to

  • Data ONTAP 8 7-mode

Issue

  • High end user latency reported from Internal monitoring software or customer concerns
  • Data ONTAP and Netapp monitoring tools show low latency when reviewed
Example:  Client side time outs occurring after 20 seconds
 
01-04-21 03:00:48,181 [2068] WARN FileSystem <> - Timeout has occurred: (20000 ms); Operation: "GetFolderListing"; Folder: /Usr/502811323-XXrabridge/; Mask: *; Client: 502811323-XXarabridge; Items in Listing: 1; Duration: 20576 ms;
01-04-21 03:00:49,828 [20524] WARN FileSystem <> - Timeout has occurred: (20000 ms); Operation: "GetFolderListing"; Folder: /Usr/502811323-XXrabridge/; Mask: *; Client: 502811323-XXrabridge; Items in Listing: 1; Duration: 22214 ms;
 

 

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