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Windows Guest OS reporting Event 129 Reset to device, \Device\RaidPort0

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Applies to

  • Windows Server 2008 and above
  • VMware ESXi 6.5
  • E-Series
  • FAS/AFF
  • NetApp HCI
  • iSCSI

Issue

  • Multiple Windows Server 2016 VM goes to unresponsive state when Event ID 129 is reported and recovers automatically.

LSI Alerts_129.JPG

  • The affected VMs are write intensive.
  • This environment has mix of E-series and FAS storage controllers
  • The Event ID 129 is also observed on FAS and E-series based VMs
  • Packet capture between the ESXi host and E-series controller shows initiator aborting SCSI read requests within (~7 ms).

Example:

Snippet from vmkernel logs:

2020-05-04T14:43:08.215Z cpu54:65940)NMP: nmp_ThrottleLogForDevice:3616: Cmd 0x88 (0x43959767ba40, 9089744) to dev "naa.600a098000fb3005000004355d6f1da3" on path "vmhba64:C2:T1:L5" Failed: H:0x8 D:0x0 P:0x0 Invalid sense data: 0x0 0x0 0x0. Act:EVAL
2020-05-04T14:43:08.215Z cpu54:65940)WARNING: NMP: nmp_DeviceRequestFastDeviceProbe:237: NMP device "naa.600a098000fb3005000004355d6f1da3" state in doubt; requested fast path state update...
2020-05-04T14:43:08.215Z cpu54:65940)ScsiDeviceIO: 2965: Cmd(0x43959767ba40) 0x88, CmdSN 0xffffd2880bfd9210 from world 9089744 to dev "naa.600a098000fb3005000004355d6f1da3" failed H:0x8 D:0x0 P:0x0
2020-05-04T14:43:11.216Z cpu11:9089750)WARNING: VSCSI: 3502: handle 170795(vscsi1:2):WaitForCIF: Issuing reset;  number of CIF:16
2020-05-04T14:43:11.216Z cpu11:9089750)WARNING: VSCSI: 2650: handle 170795(vscsi1:2):Ignoring double reset

Snippet from packet trace:

211411 May  4, 2020 14:43:07.493525000 UTC 192.168.20.32 192.168.20.21 44468,3260 SCSI: Read(16) LUN: 0x05 (LBA: 40408422656, Len: 128)
211412 May  4, 2020 14:43:07.500645000 UTC 192.168.20.32 192.168.20.21 44468,3260 Task Management Function (Abort Task)
211413 May  4, 2020 14:43:07.501001000 UTC 192.168.20.21 192.168.20.32 3260,44468 Task Management Function Response (Function complete)

 

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