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NetApp Knowledge Base

What is the purpose of the "autosupport" user account in ONTAP?

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Category:
ontap-9
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core
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Applies to

  • Data ONTAP 8.2 7-mode and later
  • clustered Data ONTAP 8.2 and later
  • ONTAP 9
  • Autosupport

Issue

  • The Autosupport user account is created at system initialization
  • The Autosupport user account is only used internally by ONTAP for AutoSupport OnDemand (AOD) functionality.
    • The autosupport user account is for internal purposes, only.
    • It cannot be used to access the cluster.
  • AOD allows the NetApp Technical Support to remotely perform one of the following actions:
    • Invoke an AutoSupport message
    • Retransmit an AutoSupport message
    • Change the polling interval with which ONTAP checks for new AOD requestsfrom NetApp
    • Request a performance archive upload
    • Request a core file upload

 

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