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What is AutoSupport On-Demand and why should it be enabled?

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Applies to

  • Clustered Data ONTAP 8.3
  • Data ONTAP 8.2 7-Mode
  • Clustered Data ONTAP 8.2                

Answer

AutoSupport On-Demand (AOD) is a Data ONTAP 8.2+ operating software feature that allows on-demand collection and invocation of AutoSupport while retaining a secure encrypted environment, in which all communication is initiated by the Data ONTAP storage system.

The user interface used by NetApp Technical Support Engineers and Partner support personnel allows them to queue a request to systems running Data ONTAP 8.2 and later to retransmit any AutoSupport messages that were not successfully received, as well as to invoke a new AutoSupport message. When the system polls the NetApp server infrastructure, the system will be informed of an on-demand request. If the AOD feature is enabled, then it will deliver the requested AutoSupport through the configured delivery transport protocol.

Benefits of enabling AutoSupport On-Demand:

AutoSupport On-Demand improves the user support experience by:

  • Enabling faster case resolution:

    • Eliminates the need for user intervention for collecting/invoking AutoSupport. NetApp Support Center employees and Support Services Certified (SSC) Partners can invoke AutoSupport On-Demand, providing the capability to request an AutoSupport to gather the latest system information for faster case resolution
    • Reduces user time and overhead in data gathering
    • Enables diagnostics collection and diagnosis during user off-hours
    • Expedites AutoSupport collection by increasing the polling speed
  • Enhancing AutoSupport reliability:

    • Periodic storage system check polling allows NetApp Support to detect AutoSupport communication issues  

How is AutoSupport On-Demand configured?

Data ONTAP 8.2 and later enables AutoSupport On-Demand by default, if the AutoSupport transport protocol is set to https.

http and smtp do not support AutoSupport On-Demand.

For more information on the instructions to change the transport protocol to https, see the Setting up AutoSupport' documents for Clustered Data ONTAP, or  7-Mode, or the Quickstart Guide.

How can I test AutoSupport and AOD?

To test if AutoSupport is working after switching the protocol to https, invoke an AutoSupport with the subject  'Test ASUP'. If the AutoSupport message is received by NetApp's AutoSupport servers, an e-mail will be sent back to the e-mail addresses configured using the .to/-to option, to verify that the message was received. For more detailed information, see the Quickstart Guide.

Also, in Data ONTAP 8.3, the (privilege: diagnostic) system node autosupport check show-connectivity command displays the connectivity status to the configured AutoSupport destinations by sending test messages to NetApp's AutoSupport servers.

Related Links:

Additional Information

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