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NetApp Knowledge Base

What is AutoSupport On Demand and why should it be enabled?

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Category:
ontap-9
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core
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Applies to

  • AutoSupport On Demand
  • ONTAP 9

Answer

AutoSupport OnDemand (AOD) is an ONTAP feature that allows on-demand collection and invocation of AutoSupport messages while retaining a secure encrypted environment, in which all communication is initiated by ONTAP .  How AutoSupport OnDemand obtains delivery instructions from technical support

Benefits of enabling AutoSupport On Demand:

  • Expedites NetApp case resolution
  • Reduces customer time and overhead while gathering diagnostics for troubleshooting
  • NetApp Support and support partners can obtain all of the information needed; even during customer off-hours, without customer involvement
  • Provides availability of up-to-date diagnostic and configuration information
  • Enhances AutoSupport reliability by allowing retransmission of AutoSupport lost due to transient network or delivery issues

 

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