Weekly ONTAP AutoSupport is sent but are empty
Applies to
- AutoSupport
- SMTP
- ONTAP 9
- Data ONTAP operating in 7-mode
Issue
- In the Active IQ dashboard - Autosupport section you confirm that Sections and logs are missing
- From the command line
Autosupport history show
confirms that all logs aresent-successful
from the NODE to the mailhost
Destination for This AutoSupport | Trigger Event | Time of Last Update | Status of Delivery |
---|---|---|---|
SMTP | callhome.weekly | 4/5/2020 00:16:14 | sent-successful |
- Testing connectivity from the command line also confirms connections are working
cluster1::> system node autosupport check show -node node_name
On Demand
Node HTTP/HTTPS Server SMTP Configuration
---------------- ---------- ---------- ---------- -------------
node2 ok ok ok ok