Vscan servers showing as 'disconnected' along with 'Nblade.noSmbVerNegotiated' in EMS

Applies to

• Clustered Data ONTAP
• ONTAP 9
• Vscan

Issue

• After initial setup of a virus scan solution with ONTAP, vscan servers are showing as 'disconnected'

NETAPP::> vscan connection-status show-all -instance
  (vserver vscan connection-status show-all)

                               Node: NETAPP01
                            Vserver: SVM1
                             Server: 10.203.64.62
                      Server Status: disconnected
                        Server Type: primary
                    Vscanner Vendor: -
                   Vscanner Version: -
           Server Disconnect Reason: -
Time When Vscanner Was Disconnected: -
Privileged User Used for Connection: -
   Time When Vscanner Was Connected: -
    Vserver LIF Used for Connection: -

• EMS logs show the following:

[NETAPP01: kernel: Nblade.noSmbVerNegotiated:error]: For Vserver "SVM01", Data ONTAP(R) could not negotiate with the client "10.203.64.62" because it does not support any of the SMB protocol versions that the client sent in the list "".