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VMs crash after ESXi and HBA driver update

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Applies to

  • ONTAP 9.3P19
  • VMware ESXi 7.0U3
  • HPE Synergy CNA 6820c

Issue

  • ESXi was upgraded from 6.7 to 7.0U3 involving HBA (HPE Synergy CNA 6820c) firmware upgrade to 8.55.31 and driver upgrade to 2.2.70
  • VMs crash
  • VM performance deteriorated due to high storage latency
  • Datastore may get disconnected
  • vmkernel.log indicates READ(10), RETRY:

ScsiDeviceIO: 4124: Cmd(0x45d9c8bba388) 0x28, CmdSN 0x17706 from world 2593788 to dev "naa.600a09803830377a4124496f41704874" failed H:0xc D:0x0 P:0x0

  • EMS logs:

fct_tpd_work_thread_0: fcp.io.status:debug]: STIO Adapter:9c IO WQE failure, Handle 0xa, Type 8, S_ID: 1091C, VPI: 3, OX_ID: 282, Status 0x3 Ext_Status 0x1d
fct_tpd_work_thread_0: fcp.io.status:debug]: STIO Adapter:9c IO WQE failure, Handle 0xa, Type 8, S_ID: 1091C, VPI: 3, OX_ID: 25F, Status 0xc Ext_Status 0x0

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