Skip to main content
NetApp Knowledge Base

Unsupported switch alert for NS224 NSM after ONTAP upgrade

Views:
1,732
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • NS224 Shelf
  • ONTAP upgrade to 9.10.1P3 or later versions.

Issue

  • System Health alert error seen after upgrading to 9.10.1P3+:

::> system health alert show
               Node: node_name
           Alert ID: SwitchCommunityString_Alert
 (aa:bb:cc:dd:ee:ff) 0000.1111.2222.3333 
           Severity: Major
                 ...
     Probable Cause: Ethernet switch "0000.1111.2222.3333
                     (aa:bb:cc:dd:ee:ff)" with IP address "192.168.0.1" is
                     not reachable via SNMP. Incorrect SNMP community
                     string might be configured on the Ethernet switch.
    Possible Effect: Ethernet switch communication problems and
                     accessibility issues.
 Corrective Actions: Check the SNMP community string on the Ethernet switch
                     to verify that the expected community string is
                     configured. Use the "system switch ethernet show
                     -snmp-config" command to view the expected community
                     string.

               Node: node_name
           Alert ID: UnsupportedSwitch_Alert
 (aa:bb:cc:dd:ee:ff) 0000.1111.2222.3333
           Severity: Major
                 ...
     Probable Cause: Unsupported Ethernet switch is detected.
    Possible Effect: Communication problems and network connectivity issues
                     occur.
 Corrective Actions: Unsupported Ethernet switch "0000.1111.2222.3333
                     (aa:bb:cc:dd:ee:ff)" found. Connect a supported
                     Ethernet switch to the network.
2 entries were displayed.

::> system health subsystem show
Subsystem         Health
----------------- ------------------
SAS-connect       ok
Environment       ok
Memory            ok
Service-Processor ok
Switch-Health     degraded

  • The NS224 shelf is then discovered as a storage network switch through LLDP:

::> system switch ethernet show
Switch                      Type               Address          Model
--------------------------- ------------------ ---------------- ---------------
 (aa:bb:cc:dd:ee:ff)        storage-network    192.168.0.1      OTHER
             Serial Number: Unknown
              Is Monitored: false
 (aa:bb:cc:dd:ee:ff) Model: OTHER is not qualified in a storage-network
          Software Version: NetApp NS000.NSM000.SH00.A (v.0000)
            Version Source: LLDP

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.