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Unable to add a system to the 7-Mode Transition Tool due to error: Failed to communicate with the host using TLS or SSL protocols

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Last Updated:

Applies to

7-Mode Transition Tool


When attempting to add the 7-Mode storage controllers for transition, the following error is displayed even after following the 7-Mode Transition Tool Configuration guide 'Preparing the 7-Mode systems and hosts for transition assessment' section and setting all the required options:

Failed to communicate with the host 'hostname' using TLS or SSL protocols. For more information, please refer to the 7-Mode Transition Tool Data and Configuration Transition guide.

In a packet trace, successful Client and Server Hello are exchanged; however, the following errors are displayed:

Alert (Level: Fatal, Description: Certificate Unknown)

Alert (Level: Fatal, Description: Handshake Failure)


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