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Unable to access CIFS shares as the CIFS operation times out

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Category:
clustered-data-ontap-8
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cifs
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Applies to

Clustered Data ONTAP

Issue

Unable to access CIFS shares as the CIFS operation times out

CIFS shares not accessible. Clients attempting to access CIFS shares report latency and then the following error message is displayed:
Windows cannot access \share

EMS/console logs display the following error messages:
Nblade.CifsOperationTimedOut: Detected a timed out CIFS operation. SMB command code for this operation: 1 Number of times this command was suspended: 3 Number of times this command was restarted: 0

The secd logs display the following error message:
secd.cifsAuth.problem: vserver (vs_nas) General CIFS authentication problem. Error: User authentication procedure failed

[ 3] User 'DOMAIN\user' authenticated using NTLMv2 security
[ 5006] Windows user 'DOMAIN\user' mapped to UNIX user 'pcuser'
[ 5006] Entry found for group-membership: pcuser using source: FILES
[ 9335] No servers available for NIS, vserver: 3, domain: .
[ 9336] Connecting to NIS server 10.10.10.101

**[ 12339] FAILURE: nscc_conn_connect function returned error: Could not connect to server

[ 12339] Connecting to NIS server 10.10.10.102
[ 15341] No servers available for NIS, vserver: 3, domain: .
[ 15342] Failed finding entry for group-membership: pcuser using source: NIS. Returning failure
[ 15342] Retry requested, but the retry window (7000 ms) has expired; giving up.

2.  High Protocol Latency on FAS 25xx with clustered Data ONTAP for remote LIF traffic

Users report high protocol latency while accessing data hosted on clustered ONTAP on FAS 25xx series and clustered Data ONTAP.

System has Qlogic NIC cards used for intercluster ports.

EMS logs similar to the following can be reported in ASUPs:
NwkThd_02: Nblade.dBladeNoResponse:warning]: Gave up retrying a file operation due to no response from the specified node. UUID of the node where data is located is fa000834-a355-11e4-87bc-5f5978ef59aa; the protocol for the operation is NFS.

Error messages similar to the following might also be reported:
[Nblade.JunctionRootLookup2:warning] Junction root lookup of a volume in Vserver 5 with MSID 2147484692 has failed for reason "CSM_TIMEOUT"

[Nblade.CifsOperationTimedOut:error] Detected a timed out CIFS operation. SMB command code for this operation: 5 Number of times this command was suspended: 2 Number of times this command was restarted: 0 Last CSM error during this operation: CSM_TIMEOUT Last SpinNp error during this operation: SPINNP_NO_FO_ERROR Client IP address: xxx.xxx.xxx.xxx Local IP address: xxx.xxx.xxx.xxx Target Vserver ID: 5 Target disk's DSID: 0

2a.  High Protocol Latency on FAS 25xx with clustered Data ONTAP for remote LIF traffic

3.  Nblade.CifsOperationTimedOut with Last SpinNp error during this operation: SPINNP_ERR_DELAY due to disconnected FPolicy server

Clients experience access issues (timeouts) on specific operations.

4.  Nblade.CifsOperationTimedOut: Detected a timed out CIFS operation

The event log displays the following:
==
Nblade.CifsOperationTimedOut: Detected a timed out CIFS operation. SMB command code for this operation: 5 Number of times this command was suspended: 3994 Number of times this command was restarted: 0 Last CSM error during this operation: CSM_OK Remote blade UUID: 00000000000000000000000000000000 Is QoS enabled: QoS_disabled Last SpinNp error during this operation: SPINNP_NO_FO_ERROR Client IP address: 10.10.10.10 Local IP address: 192.168.10.10 Target Vserver ID: 3 Target disk's DSID: 3
==

 

 

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