Skip to main content
NetApp Knowledge Base

Unable to access CIFS share with error: RESULT_ERROR_GENERAL_FAILURE

Views:
213
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
cifs
Last Updated:

Applies to

ONTAP 9

Issue

Unable to access CIFS share with error: RESULT_ERROR_GENERAL_FAILURE in the EMS log:

8/25/2021 18:09:35  node02          ERROR         secd.cifsAuth.problem: vserver (svm01) General CIFS authentication problem. Error: User authentication procedure failed
CIFS SMB2 Share mapping - Client Ip = xx.xx.xx.xx
  [  0 ms] Login attempt by domain user 'domain\AD_account' using NTLMv2 style security
  [     0] No servers available for MS_NETLOGON, vserver: 8, domain: domain.se.
  [     3] Successfully connected to ip xx.xx.xx.xx, port 389 using TCP
  [     5] Successfully connected to ip xx.xx.xx.xx, port 389 using TCP
  [     7] Successfully connected to ip xx.xx.xx.xx, port 445 using TCP
  [    15] Successfully authenticated with DC server00001.domain.se
  [    22] Unable to connect to NetLogon service on server00001.domain.se (Error: RESULT_ERROR_GENERAL_FAILURE)
  [    23] Successfully connected to ip xx.xx.xx.xx, port 445 using TCP
  [    34] Successfully authenticated with DC server00002.domain.se
  [    42] Unable to connect to NetLogon service on server00002.domain.se (Error: RESULT_ERROR_GENERAL_FAILURE)
  [    42] No servers available for MS_NETLOGON, vserver: 8, domain: domain.se.
**[    42] FAILURE: Unable to make a connection (NetLogon:domain.SE), result: 6940
  [    42] CIFS authentication failed
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support