Simpana Media Agent reports processVolSnapOperation Connection error

• ONTAP 9
• Commvault Simpana

• Media Agent reports:

CVMMSnapAPI::processVolSnapOperation() - Response from MM -- << OpType[5: Prepare] SnapJob[0] SrcClient[12751] MountHost[0] VmHostId[0] OpSrc[1: IDA] OpMode[3: HWDB] Flags[0] HopCount[0] Status[60500] Error[60522] ErrStr[Connection failed. Error[Connection error.]] >>

• No issue seen on ONTAP MGWD log for failed APIs
• Media Agent can Ping the ONTAP cluster with no issue