Skip to main content
NetApp Knowledge Base

SSH connection drops on SP and e0M on FAS8xxx systems

  1. Last updated
  2. Save as PDF
Views:
889
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies To

  • FAS8020
  • FAS8040
  • FAS8060
  • SP Version: 3.x

Issue        

  • The Service Processor (SP) interface and e0M becomes inaccessible and does not respond to pings
  • The SP is reporting a high load and dropped frames. Example:
uptime  03:05:43 up 184 days,  4:19, load average: 1.96, 1.54, 1.45

eth0      Link encap:Ethernet  HWaddr 00:A0:98:5E:5E:40
          inet addr:172.29.15.131  Bcast:0.0.0.0  Mask:255.255.0.0
          UP BROADCAST RUNNING MULTICAST  MTU:1400  Metric:1
          RX packets:655853 errors:0 dropped:103232 overruns:1 frame:0
          TX packets:1802 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:78338004 (74.7 MiB)  TX bytes:191305 (186.8 KiB)
          Interrupt:3

Record 1680: Sat Jun 20 17:37:21.743301 2020 [SP.notice]: SP load is high: 3.27 2.84 2.05

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.