Skip to main content
NetApp Knowledge Base

ONTAP upgrade paused with "Failed to lookup cpkek from cryptomod."

  1. Last updated
  2. Save as PDF
Views:
385
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP upgrade
  • Onboard Key Manager enabled

Issue

  • ONTAP upgrade in paused-on-error status
  • The upgrade-revert show command displays output similar to the following:
::> set advanced
::*> system node upgrade-revert show -node node_name
Vers Phase Status Upgrade Phase Status Message
---- ---------- -------- ------------------------------------------------------
1200 pre-root applied No upgrade is required for this phase.
1200 pre-apps applied Upgrade successful.
1200 post-apps aborted Internal error. Failed to lookup cpkek from cryptomod. Key manager returned: ERROR_KEY_GEN_CRYPTO_FAILED. Crypto return code: . Run the "security key-manager onboard sync" command with the cluster passphrase to synchronize the onboard key hierarchy on all nodes and then retry upgrade.
3 entries were displayed.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.