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NetApp Knowledge Base

ONTAP AutoSupport using HTTPS fails validation when the Certificate is removed

Views:
369
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9.2 and later
  • AutoSupport
  • Transport HTTPS

Issue

AutoSupports are no longer succeeding after removing some certificates from the truststore

 

::>autosupport check show-details


Node: cluster1-01

Category: http-https
          Component: http-put-destination
             Status: failed
             Detail: HTTP/S PUT connectivity check failed for destination:
                     https://support.netapp.com/put/AsupPut/. Error: Peer
                     certificate can not be authenticated with given
                     Certificate Authority certificates.
  Corrective Action: Certificate issue. Please make sure you have the correct
                     Root Certificate installed

          Component: http-post-destination
             Status: failed
             Detail: HTTP/S POST connectivity check failed for destination:
                     https://support.netapp.com/asupprod/post/1.0/postAsup.
                     Error: Peer certificate can not be authenticated with
                     given Certificate Authority certificates.
  Corrective Action: Certificate issue. Please make sure you have the correct
                     Root Certificate installed

Category: on-demand
          Component: ondemand-server
             Status: failed
             Detail: AutoSupport OnDemand connectivity check failed for
                     destination:
                     https://support.netapp.com/aods/asupmessage. Error: Peer
                     certificate can not be authenticated with given
                     Certificate Authority certificates.
  Corrective Action: Certificate issue. Please make sure you have the correct
                     Root Certificate installed

 

Verify if the following certificate is missing

::> truststore show -common-name AAACertificateServices
  (security certificate truststore show)
Vserver    Serial Number   Common Name                            Type
---------- --------------- -------------------------------------- ------------
cluster1   01              AAACertificateServices                 server-ca
    Certificate Authority: AAA Certificate Services
          Expiration Date: Sun Dec 31 23:59:59 2028

 


 

 

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