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ONTAP ANDU upgrade "paused-on-error" due to a timestamp mismatch

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Category:
ontap-9
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core
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Applies to

  • ONTAP 9.6
  • ANDU Upgrade paused

Issue

  • Cluster update hanging with status paused-on-error
  • cluster image show-update-progress has a status of paused on error like follows:

netapp::> cluster image show-update-progress

                                             Estimated         Elapsed
Update Phase         Status                   Duration        Duration
-------------------- ----------------- --------------- ---------------
Pre-update checks    completed                00:10:00        00:00:28
Data ONTAP updates   paused-on-error          01:32:00    3 days 22:40

  •  Review of the EMS logs, we see the time zone changed during the upgrade

[?] Sat Nov 21 09:15:02 EST [netapp-01: svc_queue_thread: kern.rc.msg:notice]: set_timezone called 'America/New_York'
[?] Sat Nov 21 09:15:02 EST [netapp-01: svc_queue_thread: kern.rc.msg:notice]: tzinit of 'America/New_York'
[?] Sat Nov 21 09:15:02 EST [netapp-01: svc_queue_thread: kern.rc.msg:notice]: tzload called with 'America/New_York'
[?] Sat Nov 21 09:15:02 EST [netapp-01: svc_queue_thread: kern.rc.msg:notice]: tzinit tzload ok
[?] Sat Nov 21 09:15:02 EST [netapp-01: svc_queue_thread: kern.rc.msg:notice]: settzname called
[?] Sat Nov 21 09:15:02 EST [netapp-01: svc_queue_thread: kern.rc.msg:notice]: set_timezone new
[?] Sat Nov 21 09:15:02 EST [netapp-01: svc_queue_thread: kern.timezone.change:notice]: params: {'new_tz': 'America/New_York', 'old_tz': 'Europe/Berlin', 'new_tz_offset': '-18000', 'old_tz_offset': '3600'}

  • MGWD logs further confirm ANDU hung due to Timestamp mismatch

00000028.007f36dd 095f93c7 Sat Nov 21 2020 09:15:03 +01:00 [kern_mgwd:info:2022] NDUFailoverJob:matchTimeStamp - ENTER   { ANDU_LOG in matchTimestamp() at src/ndu_failover_job.cc:393 }
00000028.007f36de 095f93c7 Sat Nov 21 2020 09:15:03 +01:00 [kern_mgwd:info:2022] NDUFailoverJob:matchTimeStamp - job cfg timestamp:11/21/2020 09:12:38, initialized task timestamp:11/21/2020 03:12:38   { ANDU_LOG in matchTimestamp() at src/ndu_failover_job.cc:413 }
00000028.007f36df 095f93c7 Sat Nov 21 2020 09:15:03 +01:00 [kern_mgwd:info:2022] NDUFailoverJob:execute - Update timestamp mismatch { ANDU_LOG in execute() at src/ndu_failover_job.cc:509 }

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