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NetApp Knowledge Base

ONTAP 9 halts on boot with encryption error after motherboard replacement or headswap

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170
Visibility:
Public
Votes:
1
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • Onboard Key-manager (OKM)
  • Platforms which support Trusted Platform Module (TPM)
  • NetApp Volume Encryption (NVE)

Issue

After a motherboard replacement or headswap of a TPM enabled system the following error is seen on boot.
 
Error: Halting the system, because root volume is encrypted (NetApp Volume Encryption) and the key import failed. If this
cluster is configured with external (KMIP) key-manager, check the health of the key servers.
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