Skip to main content
NetApp Knowledge Base

Node unresponsive "Node accessible via HA-IC, but cluster access failed"

Views:
761
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9.9.1
  • SnapMirror Business Continuity (SM-BC)

Issue

  • One node of a 2-node cluster stopped responding and was not serving data
  • Cluster commands complete but cannot return correct status for the aggregates on the problem node:

::> aggr show

Info: Failed to get the information for aggregate aggr1. Reason: ZSM - failed, status code = 572, extra = RPC: Unable to receive [from mgwd on node "node1" (VSID -1) to kernel at 127.0.0.1], took 0.001s, max 110s [127.0.0.1:000].

::> lun show
This table is currently empty.

Warning: the LUN inventory is not available for the following volumes:
Volume "vol1" in Vserver "svm1". Reason: RPC: Unable to receive [from mgwd on node "node1" (VSID: -1) to kernel at 127.0.0.1].

  • Running nodeshell commands against the problem node causes the console to stop responding
  • Node panics:

Node node1 is not responding and the below panic was found:
Panic String: Shutdown taking longer than 930 seconds in process nodewatchdog on release 9.9.1 (C)

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.