Skip to main content

Exciting new changes are coming to the Knowledge Base site soon!
Starting April 4, 2023, you will notice Support-Specific categorization and improvements to the search filters on the site. In May, we will be launching a new and enhanced Site UI and Navigation. To know more, read our Knowledge Article.

NetApp Knowledge Base

Name services fail due to multiple default gateways with the same metric

  1. Last updated
  2. Save as PDF
Views:
6,729
Visibility:
Public
Votes:
3
Category:
ontap-9
Specialty:
nas
Last Updated:

​ ​

Applies to

  • ONTAP 9
  • CIFS
  • NFSv4

Issue

  • Clients are unable to access CIFS/SMB shares
  • Unable to join SVM to Active Directory Domain (AD)
  • Clients report the following errors:

There are currently no logon servers available to service the logon request system error 1311

  • NFS clients are unable to mount exports that include host names 
  • Any protocol that relies on name services (LDAP, NIS, DNS) are impacted
  • Example:

Thu May 26 00:06:13 EDT [<NODENAME>: mgwd: dns.server.timed.out:warning]: DNS server <DNS_IP> did not respond to vserver = <VSERVER> within timeout interval.

EMS logs may include message which include the phrase: "No route to host"

  • Example:

[ 12] Failed to connect to <DNS_IP> for DNS: No route to host
 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

Scan to view the article on your device