How to troubleshoot DNS issues on clustered Data ONTAP 8

SECTION 1: Usage

This template is to be used to help troubleshoot DNS issues when there could be multiple problems on the customer's network. If you cannot do a forward and reverse name lookup chances are there is a DNS issue.
Copy and paste the questions from section 2 into the case notes and answer the questions there as a private note. If a handover is needed, copy section 3 into an e-mail to the customer and send it to them.