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NetApp Knowledge Base

How to suppress automatic case creation during scheduled maintenance windows Resolution guide

Views:
14,466
Visibility:
Public
Votes:
11
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • AutoSupport
  • ONTAP 9.x
  • Data ONTAP operating in 7-Mode
  • Maintenance window
  • Automatic case creation

Description

An AutoSupport feature is available that prevents unnecessary cases from being created by AutoSupport messages during a scheduled maintenance window.

  • We are planning to do some maintenance work. How do I stop unnecessary cases from being created by AutoSupport messages that are triggered during this scheduled maintenance window?
  • How do I stop receiving e-mails or phone calls from NetApp technical support personnel during planned maintenance activity?
  • What are the best practices for suppressing unnecessary AutoSupport e-mail cases during maintenance windows?

 

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