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NetApp Knowledge Base

How to manually collect logs from ONTAP 9 or Data ONTAP 8.3?

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17,662
Visibility:
Public
Votes:
6
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • Clustered Data ONTAP 8.3
  • Manual log collection

Description

  • AutoSupport collects only the latest log messages written to each log file.
  • Very active logging may trigger log rotation and some logs may not be captured in Autosupport messages. For more details, see ONTAP Log Overview.
  • Due to payload limits, some diagnostic logging is not included in AutoSupport messages.

 NetApp Support may request a manual collection of ALL the files from a Node.  Use the following procedure to complete this request.

The following directories and files are excluded:

  • /mroot/etc/log/stats
  • /mroot/etc/log/packet_traces
  • Any files named corefile that might be found the /mroot/etc/log directory tree
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