HTTPs AutoSupport transmission timeout for one node in the cluster only
Applies to
- ONTAP 9
- AutoSupport delivery using HTTPs
- Network firewall configured
- Network proxy configured
Issue
- AutoSupports for one or more nodes fail to reach NetApp, mentioning network timeout. Example:
::> system node autosupport check show-details
...
Node: node_name
Category: http- https
Component: http-put-destination
Status: failed
Detail: HTTP/S PUT connectivity check failed for destination:
https://support.netapp.com/put/AsupPut/ via proxy -
proxyuser:********@proxyurl:8080.
Error: Timeout was reached when connecting to the server
- 'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity
Node: node_name
Category: http- https
Component: http-post-destination
Status: failed
Detail: HTTP/S POST connectivity check failed for destination:
https://support.netapp.com/asupprod/post/1.0/postAsup
via proxy -
proxyuser:********@proxyurl:8080.
Error: Timeout was reached when connecting to the server
- 'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity
- Found timeout messages in the
notifyd
logs (::> system node run -node node_name -command rdfile /etc/log/mlog/notifyd.log
) to the proxy URL. Example:
... (message: STATE: WAITRESOLVE => WAITCONNECT handle 0x80f746008; line 1479 (connection #0))
... (message: connect to proxyurl_IP port 8080 failed: Operation timed out)
... (message: Failed to connect to proxyurl port 8080: Operation timed out)