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Failed to send AutoSupport via SMTP with "553 Specified domain is not allowed" error

Views:
108
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport
  • Transport SMTP

Issue

  • Failed to send AutoSupport due to an error Failed sending data to the peer 

autosupport_history.xml

                             Node: node-01
      AutoSupport Sequence Number: xxx
 Destination for This AutoSupport: smtp
                    Trigger Event: callhome.invoke.all
              Time of Last Update: x/x/xxxx xx:xx:xx
               Status of Delivery: transmission-failed
                Delivery Attempts: 15
              AutoSupport Subject: USER_TRIGGERED(ALL:node-01_NetApp_Test_Alert)
                     Delivery URI: mailto:autosupport@netapp.com
                       Last Error: Failed sending data to the peer 
               Time of Generation: x/x/xxxx xx:xx:xx

  • Check following error from notifyed log. 

notifyed.xml

0000001d.002fc72f 059e84a7 Fri Jun 03 2022 16:36:18 +09:00 [kern_notifyd:info:1513] (category: 1513:408:deliver) (emittime: 6/3/2022 16:36:17) (message: STATE: DO => DOING handle 0x80ad83008; line 1943 (connection #0))
0000001d.002fc730 059e84a7 Fri Jun 03 2022 16:36:18 +09:00 [kern_notifyd:info:1513] (category: 1513:408:deliver) (emittime: 6/3/2022 16:36:17) (message: 250 Sender <xxxx@xx.xx.xx> OK)
0000001d.002fc731 059e84a7 Fri Jun 03 2022 16:36:18 +09:00 [kern_notifyd:info:1513] (category: 1513:408:deliver) (emittime: 6/3/2022 16:36:17) (message: RCPT TO:<autosupport@netapp.com>)
0000001d.002fc732 059e84a7 Fri Jun 03 2022 16:36:18 +09:00 [kern_notifyd:info:1513] (category: 1513:408:deliver) (emittime: 6/3/2022 16:36:17) (message: SMTP 0x80ad3ffd0 state change from MAIL to RCPT)
0000001d.002fc733 059e84a7 Fri Jun 03 2022 16:36:18 +09:00 [kern_notifyd:info:1513] (category: 1513:408:deliver) (emittime: 6/3/2022 16:36:17) (message: 553 Specified domain is not allowed.)
0000001d.002fc734 059e84a7 Fri Jun 03 2022 16:36:18 +09:00 [kern_notifyd:info:1513] (category: 1513:408:deliver) (emittime: 6/3/2022 16:36:17) (message: RCPT failed: 553)
0000001d.002fc735 059e84a7 Fri Jun 03 2022 16:36:18 +09:00 [kern_notifyd:info:1513] (category: 1513:408:deliver) (emittime: 6/3/2022 16:36:17) (message: DO phase failed)

 

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