Failed to send AutoSupport via SMTP with "553 Specified domain is not allowed" error
Applies to
- ONTAP 9
- AutoSupport
- Transport SMTP
Issue
- Failed to send AutoSupport due to an error
Failed sending data to the peer
autosupport_history.xml
Node: node-01
AutoSupport Sequence Number: xxx
Destination for This AutoSupport: smtp
Trigger Event: callhome.invoke.all
Time of Last Update: x/x/xxxx xx:xx:xx
Status of Delivery: transmission-failed
Delivery Attempts: 15
AutoSupport Subject: USER_TRIGGERED(ALL:node-01_NetApp_Test_Alert)
Delivery URI: mailto:autosupport@netapp.com
Last Error: Failed sending data to the peer
Time of Generation: x/x/xxxx xx:xx:xx
- Check following error from notifyed log.
notifyed.xml
0000001d.002fc72f 059e84a7 Fri Jun 03 2022 16:36:18 +09:00 [kern_notifyd:info:1513] (category: 1513:408:deliver) (emittime: 6/3/2022 16:36:17) (message: STATE: DO => DOING handle 0x80ad83008; line 1943 (connection #0))
0000001d.002fc730 059e84a7 Fri Jun 03 2022 16:36:18 +09:00 [kern_notifyd:info:1513] (category: 1513:408:deliver) (emittime: 6/3/2022 16:36:17) (message: 250 Sender <xxxx@xx.xx.xx> OK)
0000001d.002fc731 059e84a7 Fri Jun 03 2022 16:36:18 +09:00 [kern_notifyd:info:1513] (category: 1513:408:deliver) (emittime: 6/3/2022 16:36:17) (message: RCPT TO:<autosupport@netapp.com>)
0000001d.002fc732 059e84a7 Fri Jun 03 2022 16:36:18 +09:00 [kern_notifyd:info:1513] (category: 1513:408:deliver) (emittime: 6/3/2022 16:36:17) (message: SMTP 0x80ad3ffd0 state change from MAIL to RCPT)
0000001d.002fc733 059e84a7 Fri Jun 03 2022 16:36:18 +09:00 [kern_notifyd:info:1513] (category: 1513:408:deliver) (emittime: 6/3/2022 16:36:17) (message: 553 Specified domain is not allowed.)
0000001d.002fc734 059e84a7 Fri Jun 03 2022 16:36:18 +09:00 [kern_notifyd:info:1513] (category: 1513:408:deliver) (emittime: 6/3/2022 16:36:17) (message: RCPT failed: 553)
0000001d.002fc735 059e84a7 Fri Jun 03 2022 16:36:18 +09:00 [kern_notifyd:info:1513] (category: 1513:408:deliver) (emittime: 6/3/2022 16:36:17) (message: DO phase failed)