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Error "cannot determine whether the computer named “cifs-server” is joined to a domain” when adding or modifying Security tab of CIFS Share hosted by Ontap

Applies to

  • ONTAP 9.X
  • CIFS shares

Issue

  • CIFS share access works
  • Adding or modifying permission from the Windows security tab fails
  • Error message :

The program cannot open the required dialog box because it cannot determine whether the computer named “cifs -server” is joined to a domain. Close this message, and try again.
 

  • SECD logs will capture the following:

00000017.026e7db0 0e065f7f Fri Aug 03 2018 15:03:01  08:00 [kern_secd:info:14258] .------------------------------------------------------------------------------.

00000017.026e7db1 0e065f7f Fri Aug 03 2018 15:03:01  08:00 [kern_secd:info:14258] | 

RPC FAILURE:                                 |

00000017.026e7db2 0e065f7f Fri Aug 03 2018 15:03:01  08:00 [kern_secd:info:14258] |                      secd_rpc_ad_get_dc_info has failed                      |

00000017.026e7db3 0e065f7f Fri Aug 03 2018 15:03:01  08:00 [kern_secd:info:14258] |                       

Result = 0, RPC Result = 7646                         |

00000017.026e7db4 0e065f7f Fri Aug 03 2018 15:03:01  08:00 [kern_secd:info:14258] | 

RPC received at Fri Aug  3 15:02:59 2018                   |

00000017.026e7db5 0e065f7f Fri Aug 03 2018 15:03:01  08:00 [kern_secd:info:14258] |------------------------------------------------------------------------------'

00000017.026e7db6 0e065f7f Fri Aug 03 2018 15:03:01  08:00 [kern_secd:info:14258] Failure Summary:

00000017.026e7db7 0e065f7f Fri Aug 03 2018 15:03:01  08:00 [kern_secd:info:14258] Error: Get DC Info procedure failed

00000017.026e7db8 0e065f7f Fri Aug 03 2018 15:03:01  08:00 [kern_secd:info:14258] CIFS Domain Query via LSAR_DS_ROLE_GET_DOMAIN_INFO - Client Ip = 10.xx.xx.xx User = ABC\user1

00000017.026e7db9 0e065f7f Fri Aug 03 2018 15:03:01  08:00 [kern_secd:info:14258]   [  6 ms] Successfully connected to ip 10.xx.xx.zz, port 389 using TCP

00000017.026e7dba 0e065f7f Fri Aug 03 2018 15:03:01  08:00 [kern_secd:info:14258]   [  2012] LDAP search for the "Netlogon" attribute(s) within base "" (scope: 0) using filter "&(DnsDomain=ABC.COM)(Host=CIFS-SERVER)(NtVer=\16\00\00\00))" failed with error: Timed out  

00000017.026e7dbb 0e065f7f Fri Aug 03 2018 15:03:01  08:00 [kern_secd:info:14258]   [  2012]   Additional info:

00000017.026e7dbc 0e065f7f Fri Aug 03 2018 15:03:01  08:00 [kern_secd:info:14258] **[  2012] FAILURE: Unexpected state: Error 7646 at file:src/utils/secd_ldap_utils.cpp func:searchLdap line:356 0000017.026e7dbd 0e065f7f Fri Aug 03 2018 15:03:01  08:00 [kern_secd:info:14258] **[  2013] FAILURE: Error case not correctly journaled 00000017.026e7dbe 0e065f7f Fri Aug 03 2018 15:03:01  08:00

  • LDAP search for netlogon using the netbios name times out

 

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