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Error: Nblade.vscanConnInvalidUser, however ServerProtect™ and "ONTAP AV Connector" service usernames match privileged user in ONTAP

Error: Nblade.vscanConnInvalidUser, however ServerProtect™ and "ONTAP AV Connector" service usernames match privileged user in ONTAP

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Visibility:: Public

Votes:: 0

Category:: ontap-9

Specialty:: nas

Last Updated:

Applies to

ONTAP 9
TrendMicro ServerProtect™

Issue

EMS Error: Nblade.vscanConnInvalidUser:notice: For Vserver "Vserver-test", the vscan connection request coming from client "10.10.10.10" is rejected because the logged-in user "NETAPP\AVScanUsr" is not configured in any of the Vserver active scanner pools.
Checking TrendMicro ServerProtect™ and ONTAP AV Connector service usernames show that they match the privileged user in the active scanner pool.