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Email "NetApp Automated AutoSupport Acknowledgement" received after sending an AutoSupport

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ontap-9
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tools
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Applies to

  • ONTAP 9

Answer

An e-mail from asupprod@netapp.com is received when the AutoSupport subject contains the word "test".
It is expected behavior to respond to AutoSupport messages containing "test" to confirm the reception of the AutoSupport message.
 

Example:
 

system node autosupport invoke -message test -type all


E-mail:

Subject : NetApp Automated AutoSupport Acknowledgement

"Dear NetApp Customer,

This email is sent to acknowledge the receipt of the AutoSupport email from:

System ID: 1234
Hostname: Node name
The AutoSupport had the following subject line:
HA Group Notification from (USER_TRIGGERED (ALL:test)) NOTICE

You can see predictive analytics and proactive recommendations for this system in NetApp Active IQ at https://mysupport.netapp.com/myautos...temMain/Serial No./systemdashboard?source=testemail

NetApp automatically acknowledges any AutoSupport with the word "test" in the subject line. This acknowledgement is sent to the "autosupport.to" e-mail recipient(s).
Please check the following NetApp Support site link for the complete process.
http://support.netapp.com/NOW/knowle...w_to.shtml#chc

Additional Information

How to Use “Call Home Check” To Test AutoSupport

 

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