E-mail message notifying that an AutoSupport was sent is not received by the Admin

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Views:: 254

Visibility:: Public

Votes:: 0

Category:: clustered-data-ontap-8

Specialty:: core

Last Updated:

Applies to

Clustered Data ONTAP 8
ONTAP 9
SMTP

Issue

An e-mail message notifying the customer that an AutoSupport was sent, is not received. Upon running the system node autosupport history show -node <NameOfTheNode> command to check the AutoSupport history, the AutoSupport in question displays either of the following status values:

sent-successful
ignore