Data ONTAP 8 7mode CHASSIS OVER TEMPERATURE SHUTDOWN - AutoSupport message
Applies to
- Data ONTAP 8 7-mode
- CHASSIS OVER TEMPERATURE SHUTDOWN
Issue
Autosupport CHOTSD:Cluster Notification from Filer1 (CHASSIS OVER TEMPERATURE SHUTDOWN) CRITICAL
- Syslog messages similar to the following will be generated:
[filer1: monitor.chassisTemperature.warm:ALERT]: Chassis temperature is too warm: Board Temp Bot is in warning high state: current temperature is 68 C.
[filer1: monitor.chassisTemperature.warm:ALERT]: Chassis temperature is too warm: Board Temp Top is in warning high state: current temperature is 62 C.
[filer1: nvmem.battery.temp.high.warn:info]: The NVMEM battery temperature is high.
To verify the current temperatures the filer chassis is reporting, run the command environment chassis list-sensors,
the output will be similar to the following:
Note: The output might vary based on the controller type.
filer1> environment status chassis
Voltage ok
Temperature: Sensor Board Temp Top critical high: current temperature is 63 C, critical high is 63 C
Temperature: Sensor Chassis Temp Top warning high: current temperature is 56 C, normal high is 54C, critical high is 62 C
Temperature: Sensor Chassis Temp Bot warning high: current temperature is 54 C, normal high is 54C, critical high is 62 C
Power Supplies OutVoltage ok
Battery: Sensor Batt Temp warning high: current temperature is 58 C, normal high is 45 C, critical high is 60 C
Power Supply 1 ok
Power Supply 2: Sensor PSU2 Temp warning high: current temperature is 56 C, normal high is 55 C, critical high is 62 C
- For a more detailed information, issue the command
environment chassis list-sensors
, the output will be similar to the following:
Note: The output might vary based on the controller type.
Filer1> environment chassis list-sensors
Sensor Name State Current Critical Warning Warning Critical
Reading Low Low High High
-------------------------------------------------------------------------------------------------
1.1V normal 1109 mV 955 mV -- -- 1239 mV
1.2V normal 1227 mV 1038 mV -- -- 1357 mV
1.5V normal 1498 mV 1309 mV -- -- 1699 mV
1.8V normal 1829 mV 1569 mV -- -- 2029 mV
12.0V normal 12080 mV 10160 mV -- -- 13840 mV
2.5V normal 2502 mV 2116 mV -- -- 2870 mV
3.3V normal 3351 mV 2808 mV -- -- 3799 mV
CPU 1.2V normal 1180 mV 1038 mV -- -- 1357 mV
Board Temp Bot normal 47 C -3 C 7 C 68 C 75 C
Board Temp Top normal 40 C -3 C 7 C 55 C 63 C
CPU Temp normal 58 C -- -- -- 126 C
Chassis Temp Top normal 31 C 0 C 10 C 54 C 62 C
Chassis Temp Bot normal 28 C 0 C 10 C 54 C 62 C
Cause
This message indicates that the system is operating outside of normal operating temperatures and is going to be automatically shut down if the issue is not resolved immediately.
- The standard operating temperature for the datacenter should be 18C - 24C (65F - 75F), verify the temperature is within the desired range and remedy the environmental condition if not within the range.
- For more information, see Hardware Universe.
Solution
If the environmental conditions are within range, faulty hardware such as a fan or failing temperature sensor can also cause a system to overheat and shut down automatically, contact NetApp Technical Support for further assistance.
Additional Information
For more information,see KB How to boot a node after a power loss or a high-temperature shutdown