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Data ONTAP 8 7mode CHASSIS OVER TEMPERATURE SHUTDOWN - AutoSupport message

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Applies to

  • Data ONTAP 8 7-mode
  • CHASSIS OVER TEMPERATURE SHUTDOWN

Issue

Autosupport CHOTSD:Cluster Notification from Filer1 (CHASSIS OVER TEMPERATURE SHUTDOWN) CRITICAL

  • Syslog messages similar to the following will be generated:

[filer1: monitor.chassisTemperature.warm:ALERT]: Chassis temperature is too warm: Board Temp Bot is in warning high state: current temperature is 68 C.
[filer1: monitor.chassisTemperature.warm:ALERT]: Chassis temperature is too warm: Board Temp Top is in warning high state: current temperature is 62 C.
[filer1: nvmem.battery.temp.high.warn:info]: The NVMEM battery temperature is high.

To verify the current temperatures the filer chassis is reporting, run the command environment chassis list-sensors, the output will be similar to the following:

Note: The output might vary based on the controller type.

 

  • filer1> environment status chassis


Voltage ok
Temperature: Sensor Board Temp Top critical high: current temperature is 63 C, critical high is 63 C
Temperature: Sensor Chassis Temp Top warning high: current temperature is 56 C, normal high is 54C, critical high is 62 C
Temperature: Sensor Chassis Temp Bot warning high: current temperature is 54 C, normal high is 54C, critical high is 62 C
Power Supplies OutVoltage ok
Battery: Sensor Batt Temp warning high: current temperature is 58 C, normal high is 45 C, critical high is 60 C
Power Supply 1 ok
Power Supply 2: Sensor PSU2 Temp warning high: current temperature is 56 C, normal high is 55 C, critical high is 62 C

  • For a more detailed information, issue the command environment chassis list-sensors, the output will be similar to the following:

Note: The output might vary based on the controller type.


Filer1> environment chassis list-sensors

Sensor Name        State   Current       Critical   Warning   Warning   Critical
                           Reading         Low        Low       High      High
-------------------------------------------------------------------------------------------------
1.1V               normal   1109 mV       955 mV       --        --      1239 mV 
1.2V               normal   1227 mV      1038 mV       --        --      1357 mV 
1.5V               normal   1498 mV      1309 mV       --        --      1699 mV 
1.8V               normal   1829 mV      1569 mV       --        --      2029 mV 
12.0V              normal   12080 mV    10160 mV       --        --     13840 mV 
2.5V               normal   2502 mV      2116 mV       --        --      2870 mV 
3.3V               normal   3351 mV      2808 mV       --        --      3799 mV 
CPU 1.2V           normal   1180 mV      1038 mV       --        --      1357 mV 
Board Temp Bot     normal      47 C         -3 C      7 C      68 C         75 C 
Board Temp Top     normal      40 C         -3 C      7 C      55 C         63 C 
CPU Temp           normal      58 C           --       --        --        126 C 
Chassis Temp Top   normal      31 C          0 C     10 C      54 C         62 C 
Chassis Temp Bot   normal      28 C          0 C     10 C      54 C         62 C 

 

Cause

This message indicates that the system is operating outside of normal operating temperatures and is going to be automatically shut down if the issue is not resolved immediately.

  • The standard operating temperature for the datacenter should be 18C - 24C (65F - 75F), verify the temperature is within the desired range and remedy the environmental condition if not within the range.
  • For more information, see Hardware Universe.

Solution

If the environmental conditions are within range, faulty hardware such as a fan or failing temperature sensor can also cause a system to overheat and shut down automatically, contact NetApp Technical Support for further assistance.

Additional Information

For more information,see KB How to boot a node after a power loss or a high-temperature shutdown

 

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