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NetApp Knowledge Base

DNS timeouts due to no response from DNS servers within configured timeout for ONTAP 9

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Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9
  • Domain Name Service (DNS)

Issue

  • CIFS/SMB shares and NFS exports do not respond.
  • A timeout occurs when DNS does not respond within the configured timeout period. 
  • The following errors are logged in EMS:

[NODENAME: mgwd: dns.server.timed.out:error]: DNS server x.x.x.x did not respond to vserver = svm3 within timeout interval.

Or raw EMS file log:

<secd_dns_server_timed_out_1
        ipaddr="x.x.x.x"
        vsName="vserver_name"/>

  • Errors might be seen in SECD:
    • 00000009.00112c3f 01b9d8f5 Wed May 09 2018 00:05:29 +02:00 [kern_secd:info:63428] | [002.009.863]  ERR  :  NSLIBC: __res_nsend(), ../../../../../lib/libc/resolv/res_send.c:804, Vsid = 3 Timed out while connecting to DNS server: x.x.x.x via Source Address x.x.x.x. Error: Operation timed out
    • 00000009.00112c40 01b9d8f5 Wed May 09 2018 00:05:29 +02:00 [kern_secd:info:63428] | [002.009.973]  debug:  Logged secd.dns.server.timed.out to EMS.  { in logEmsEventForDnsError() at src/utils/secd_ems_utils.cpp:1035 }
  • There might or might not be any user impact seen due to these errors.

 

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