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Cluster update hanging with status "pause-pending" due to a time mismatch

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367
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9.6

Issue

  • Cluster update hanging with status pause-pending
  • cluster image show-update-progress has a status of paused on error like follows:
netapp::> cluster image show-update-progress
 
                                             Estimated         Elapsed
Update Phase         Status                   Duration        Duration
-------------------- ----------------- --------------- ---------------
Pre-update checks    completed                00:10:00        00:00:28
Data ONTAP updates   paused-on-error          01:32:00    3 days 22:40
  •  Review of the EMS logs, we see the time zone changed during the upgrade

NetApp1 EMS  [?]  Thu Nov 28 2019 11:04:12  GMT  [NetApp1: svc_queue_thread: kern.rc.msg:NOTICE]: set_timezone new
NetApp1 EMS  [?]  Thu Nov 28 2019 11:06:26  GMT  [NetApp1: svc_queue_thread: kern.rc.msg:NOTICE]: set_timezone called 'Etc/UTC'
NetApp1 EMS  [?]  Thu Nov 28 2019 11:06:26  GMT  [NetApp1: svc_queue_thread: kern.rc.msg:NOTICE]: set_timezone new
NetApp1 EMS  [?]  Thu Nov 28 2019 11:15:12  GMT  [NetApp1: svc_queue_thread: kern.rc.msg:NOTICE]: set_timezone called 'Europe/Vienna'
NetApp1 EMS  [?]  Thu Nov 28 2019 11:15:12  GMT  [NetApp1: svc_queue_thread: kern.rc.msg:NOTICE]: set_timezone new
NetApp1 EMS  [?]  Thu Nov 28 2019 15:02:42  GMT  [NetApp1: svc_queue_thread: kern.rc.msg:NOTICE]: set_timezone called 'Europe/Vienna'
NetApp1 EMS  [?]  Thu Nov 28 2019 16:10:09  GMT  [NetApp1: svc_queue_thread: kern.rc.msg:NOTICE]: set_timezone called 'Europe/Vienna'

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