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Cannot unlock FIPS drives due to communication issues with the key manager

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Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9.1P20
  • Gemalto SafeNet KeySecure

Issue

Cannot unlock NSE drives, the following is observed in EMS messages:
 
Thu Jul 21 08:17:23 EDT [cluster-01: scsi_cmdblk_strthr_admin: disk.encryptCmdFailed:error]: Encrypting disk 0a.10.6 failed disk encrypt modify command with error status Could not authenticate with disk. (0xe).
 
We also see that the key servers are not responding:
 

::> key-manager show -status
  (security key-manager show)

Node                    Registered Key Manager       Status
----------------------  ---------------------------  ---------------
cluster-01              x.x.x.x                   not-responding
 

 

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