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NetApp Knowledge Base

Cannot restore encrypted drives back to factory default due to keys not available

Views:
267
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • NetApp Storage Encryption (NSE)
  • Federal Information Processing Standard (FIPS)

Issue

  • All data has been destroyed or is not needed and the drives are going to be repurposed
  • Attempting to remove encryption or sanitizing the drives fails with authentication error

cluster::> storage encryption disk modify

cluster::> storage encryption disk sanitize

error status Could not authenticate with disk. (0xe).
  • Key manager is not available
  • FIPS key is applied to the drives and has been lost
  • Using option 4a at the boot media does not allow wiping the drives

 

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