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NetApp Knowledge Base

CIFS shares inaccessible and secd.dns.srv.lookup.failed:error

Last Updated:

Applies to

  • ONTAP 9
  • CIFS
  • DNS


  • CIFS share access was not possible
  • EMS logs contain following errors:
Wed Dec 30 11:00:35 CET [node-02: secd: secd.dns.server.timed.out:error]: DNS server did not respond to vserver = svm1 within timeout interval.
Wed Dec 30 11:00:35 CET [node-02: secd: secd.dns.srv.lookup.failed:error]: DNS server failed to look up service (_ldap._tcp.netapp.local) for vserver (svm1) with error (Operation timed out).
Wed Dec 30 11:00:35 CET [node-02: secd: secd.cifsAuth.noNameMap:error]: vserver (svm1) CIFS name to UNIX name mapping problem. Error: User authentication procedure failed CIFS SMB2 Share mapping - Client Ip =   [     3] User 'NETAPP\user1' authenticated using Kerberos security   [  2010] Failed to connect to for DNS via Source Address Operation timed out **[  2010] FAILURE: Unable to contact DNS to discover domain controllers.   [  2010] Unable to make a connection (LDAP (Active Directory):NETAPP.LOCAL), result: 6812   [  2010] CIFS authentication failed
  • DNS server is responding to ping:
::> network ping -vserver svm1 -lif lif1 -destination is alive
  • When performing "dns check" the operation fails:
::> dns check -vserver svm1
Name Server
Vserver       Name Server     Status       Status Details
------------- --------------- ------------ --------------------------
svm1      down         Operation timed out.



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