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CIFS shares become inaccessible after cluster admin account password is changed

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227
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Public
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Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9
  • CIFS
  • Vscan
  • Scan-mandatory enabled

Issue

  • CIFS shares are inaccessible after the "admin" account password for the Admin SVM is changed. 
  • EMS logs shows "Nblade.vscanNoScannerConn" errors :

Mon Mar 15 10:39:52  0800 [cluster-01: nblade2: Nblade.vscanNoScannerConn:EMERGENCY]: Vserver "svm1" has no virus scanner connection.
Mon Mar 15 10:49:59  0800 [cluster-01: nblade2: ems.engine.suppressed:debug]: Event 'Nblade.vscanNoScannerConn' suppressed 217 times in last 405 seconds.

  • Apache logs show that the password sent by ONTAP AVC using ONTAPI is not matching with the password set. 

[Mon Mar 15 02:39:30.035843 2021  0000] [dot:error] [pid 14965:tid 34376564480] [client xxx.xxx.xx.xx:49539] [vserver ID 4294967295] [service ontapi] Authentication denied for user admin, application ontapi
[Mon Mar 15 02:39:34.046631 2021  0000] [auth_basic:error] [pid 14965:tid 34376564480] [client xxx.xxx.xx.xx:49539] AH01617: user admin: authentication failure for "//servlets/netapp.servlets.admin.XMLrequest_filer": Password Mismatch

 

 

 

 

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