CIFS shares become inaccessible after cluster admin account password is changed
Applies to
- ONTAP 9
- CIFS
- Vscan
- Scan-mandatory enabled
Issue
- CIFS shares are inaccessible after the "admin" account password for the Admin SVM is changed.
- EMS logs shows "Nblade.vscanNoScannerConn" errors :
Mon Mar 15 10:39:52 0800 [cluster-01: nblade2: Nblade.vscanNoScannerConn:EMERGENCY]: Vserver "svm1" has no virus scanner connection.
Mon Mar 15 10:49:59 0800 [cluster-01: nblade2: ems.engine.suppressed:debug]: Event 'Nblade.vscanNoScannerConn' suppressed 217 times in last 405 seconds.
- Apache logs show that the password sent by ONTAP AVC using ONTAPI is not matching with the password set.
[Mon Mar 15 02:39:30.035843 2021 0000] [dot:error] [pid 14965:tid 34376564480] [client xxx.xxx.xx.xx:49539] [vserver ID 4294967295] [service ontapi] Authentication denied for user admin, application ontapi
[Mon Mar 15 02:39:34.046631 2021 0000] [auth_basic:error] [pid 14965:tid 34376564480] [client xxx.xxx.xx.xx:49539] AH01617: user admin: authentication failure for "//servlets/netapp.servlets.admin.XMLrequest_filer": Password Mismatch